The purpose of the admissions vetting process is to identify agents (CSP's) that have an ability to work from home, on individual applications so that we can be assured that the agent (CSP) possesses the basic skills required to thrive in a virtual environment

Previous experience is not essential but it is always nice to hear from people that have worked in customer service / contact centre roles previously.

The admissions process currently consists of the following:

Apply via our website www.callcatcherz.co.uk

You will then receive an information pack; if you then decide to go ahead then we will sort out an admissions profile for you.

You will receive full instructions that will enable you to carry on and follow the steps below.

1. Go through an Admissions IQ voice screening - you will be answering simple questions via an automated process - this is to check your tone and ability to be heard and understood.

2. Apply for a CRB (Criminal Record Background Check) these cost about £25 for a basic one and you will get to keep it, we will need a copy of it for our records.
(The why is because we deal and process sensitive data)

3. Next step would be to do the CSP101 mini course which is a 10hr self paced course that you can do in a day or over 7 days in bite size pieces.

4. Once CSP101 is completed and passed you then get to officially join us and we can open up the client opportunities to you.

5. It is down to you to which Client you wish to train for if there is more than 1 available at any given time. We can recommend but at the end of the day this is a personal decision you need to make based on your own skills and abilities

6. Pay for course and then start training at the moment this is £10 which is refunded upon certifying from a course with £40 or more depending on T&C's

7. When certified from training you then start working usually within 48hrs.

It’s very simple and nothing too taxing but you do need to have self motivation and dedication to do this type of work.